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Training - Instructional Design

Classroom and Web-Based Instructional Design

In over 12 years as a corporate trainer, I have had the opportunity to create a number of instructor-led training programs in various subjects. Many of these courses are still in use in a number of high profile organizations including:

  • American Management Association
  • Pfizer
  • Accenture
  • Cunard Cruise Lines
  • Virgin Atlantic Airways
  • HIP Health Plans of NY
  • British Airways

I always use instructional design methodologies in my courses, employing the concepts of accelerated and adult learning. Because of this approach, my courses have exhibited both superior levels of retention as well as attendance satisfaction. I can also say with confidence that I have excellent platform skills.

Course topics I have developed include:

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  • Airport Services
  • Assertiveness Training
  • Business Writing
  • Computron Financial Reporting
  • Concur Expense Reporting
  • Critical Thinking
  • Customer Service
  • Email Etiquette
  • Getting Results without Authority
  • Giving & Receiving Feedback

  • Handling Difficult Situations
  • How to say ‘No’
  • New Hire Orientation / Onboarding
  • Improving Managerial Effectiveness
  • Influencing Skills

  • Leadership Skills
  • Leading with Emotional Intelligence
  • Listening Skills
  • Managing Up
  • Management Skills for New Managers

  • Meeting Skills
  • One Minute Manager
  • PeopleSoft Financial
  • Playing Well with Others
  • Problem Solving

  • Strategic Planning
  • Stress Management
  • Supervisory Skills
  • Telephone Sales
  • Time Management
  • Transitioning From Supervisor to Manager
  • Who Moved My Cheese